Shipping Policy
SHIPPING POLICY
Last updated: 12/7/2025
Thank you for shopping at Circa Interiors & Antiques. This Shipping Policy outlines how we process, ship, and deliver both Circa in-stock items and Simply Circa special-order items fulfilled through our approved vendors and marketplace partners.
PROCESSING TIME
Circa In-Stock Items
• Orders are processed within 2–3 business days.
• Orders are not shipped on weekends or holidays.
• During high-volume periods, processing times may extend. If a significant delay is expected, we will contact you.
Simply Circa Special-Order Items
• Processing and lead times vary by vendor.
• Items may ship directly from the manufacturer or fulfillment partner.
• Estimated delivery dates are provided as a courtesy and are not guaranteed.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges are calculated at checkout based on your order subtotal and shipping address.
Standard Shipping (UPS Ground)
Most small-to-medium items ship via UPS Ground. Estimated delivery is 1–5 business days, depending on your location.
Rates:
• Orders up to $100 — $9
• $101–$250 — $19
• $251–$500 — $29
• $501–$750 — $39
• $751–$1,000 — $49
• $1,001–$1,500 — $59
• $1,501–$2,000 — $79
• Over $2,000 — $99 flat (or vendor-calculated freight)
Freight, White-Glove & Oversized Deliveries
Large furniture, lighting, mirrors, and fragile pieces may require freight or white-glove service.
• These shipments may carry additional fees.
• Delivery partners may contact you to schedule a delivery window.
• Difficult access locations may incur extra charges.
Expedited Shipping
Expedited options may be available upon request. Please contact us for a quote before placing an order.
SIMPLY CIRCA VENDOR-FULFILLED ORDERS
Special-order items from Simply Circa ship directly from our third-party vendors or marketplace partners. Shipping times, packaging methods, and carriers vary by vendor.
Because these items are fulfilled externally:
• Delivery estimates cannot be guaranteed
• Multiple items in one order may arrive separately
• Some items may have extended lead times due to production or freight conditions
If a vendor notifies us of delays or backorders, we will contact you promptly.
SHIPMENTS TO P.O. BOXES OR APO/FPO ADDRESSES
UPS does not deliver to P.O. boxes, APO, FPO, or DPO addresses. A physical address is required for delivery.
ORDER CONFIRMATION & TRACKING
You will receive a shipping confirmation email with tracking information once your order has shipped. Tracking updates may take up to 24 hours to appear.
Vendor-fulfilled orders may have different tracking formats depending on the carrier used.
CUSTOMS, DUTIES & TAXES
Circa is not responsible for customs fees, import taxes, or duties applied to international shipments. These charges are the customer’s responsibility.
DAMAGED, LOST, OR MISSING SHIPMENTS
We take great care in packing and selecting shipping partners, but transit issues can occur.
If your item arrives damaged:
Please notify us within 48 hours of delivery. Include:
• Photos of the damage
• Photos of all packaging
• Your order number
For Simply Circa items, damage claims may require coordination with the vendor or freight carrier. Circa will assist you with the process.
Claims reported after the required window may not qualify for replacement.
Lost Packages
If a carrier confirms a package as lost, we will assist in filing a claim and provide next steps.
INTERNATIONAL SHIPPING
International freight is available on select items and may require a custom quote. Restrictions vary by item type, vendor, and destination.
RETURNS POLICY
Please refer to our full Returns & Refund Policy for details on:
• Eligible items
• Final-sale special orders
• Return windows
• Cancellation rules
• Freight return conditions
QUESTIONS
For shipping questions or assistance with your order, contact us at:
Info@circainteriors.com